Customer Service
Contact Us
Questions? Feel free to use our online contact form. You can also contact us by phone at 1-800-364-5722 during our regular business hours, Monday-Friday, 9am to 5pm EST. Or write, email or fax anytime regarding any needs you have, and/or your suggestions for new products. Thank you for helping us meet your needs.
Online Contact Form / Email
Use our online contact form to send us an instant email. You should receive a reply within two business days.
Address
2331 State Route 17KMontgomery, NY 12549
Phone / Fax
1-800-364-5722 (Toll Free)
1-845-361-3900 (NY Area)
Fax: 845-361-1118
Ordering
Four easy ways to order:
On the Internet
Place your order using our secure website. Questions about security?
By phone
1-800-364-5722. For VISA, MasterCard, Discover, American Express or check orders. Our friendly Customer Care Team can help you place your order, Monday - Friday, 9am - 5pm EST.
By mail
You can mail your order to:
Natural Wellness®2331 State Route 17K
Montgomery, NY 12549
Make checks payable to Natural Wellness®. Payments by check or money order must be in U.S. funds only. New York State residents, please add 8.125% sales tax.
By fax
845-361-1118, 24 hours a day. Just fax your order with credit card information and a daytime telephone number.
Security
Q. How secure are the Natural Wellness websites?
A. Extremely secure. We use two international companies, GoDaddy® and GeoTrust®, to verify our security so you can have confidence that your information is being sent privately and securely.
GoDaddy® and GeoTrust® provide us with a 128 bit Secure Socket Layer (SSL) for domestic browsers and a 40 bit SSL for internationally released browser versions. What this means is that virtually no hacker in the world can access your information on its way to our server. Nor can they gain access to our server and get the information in anything but a scrambled form.
You see, the secure server mode encrypts or codes all the information between your browser and our server. This way the information looks like gibberish to anyone trying to intercept it. Your information will stay secure.
Unless you see the "secure server" icon (a small lock that appears on the bottom of the screen in Internet Explorer), the information you send to any site can be intercepted. When you are on a secure site like the Natural Wellness® family of websites, there is a complex authentication process that takes place. The certificate you see on the site tells you an independent company has verified the security of the server. GoDaddy ® and GeoTrust® are the most highly regarded Secure Server companies in the world.
Our shopping cart is also tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
Sites free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, prevent over 99.99% of hacker crime.
Shipping and Handling
We usually ship via United Parcel Service (UPS) or the United States Postal Service (USPS). However, Natural Wellness® reserves the right to choose the most efficient shipping carrier based on the address provided. Of course, if you have a specific carrier preference, you may contact us toll-free at 1-800-364-5722 (or 845-361-3900).
Continental U.S.
Delivery time coast-to-coast: Standard, 7-10 business days. Rush!, 2-3 business days from the day we ship.
| Standard - Continental U.S. | ||
|---|---|---|
| Total Order | Non-EasyAutoShip | EasyAutoShip orders |
| Up to $49.99 | $6.50 | $1.99 |
| $50 - $99.99 | $8.50 | $1.99 |
| $100 - $399.99 | $10.00 | $1.99 |
| $400 or more | 4% of total order | $1.99 |
| Rush! - Continental U.S. | ||
|---|---|---|
| Total Order | Non-EasyAutoShip | EasyAutoShip orders |
| Up to $49.99 | $17.00 | $17.00 |
| $50 - $99.99 | $20.00 | $20.00 |
| $100 - $399.99 | $22.00 | $22.00 |
| $400 or more | 8% of total order | 8% of total order |
For information about overnight deliveries within the Continental U.S., please call 1-800-364-5722.
APO or FPO Address
Delivery time: Allow 15 days for delivery.
| APO/FPO | ||
|---|---|---|
| Total Order | Non-EasyAutoShip | EasyAutoShip orders |
| Up to $49.99 | $6.50 | $1.99 |
| $50 - $99.99 | $8.50 | $1.99 |
| $100 - $399.99 | $10.00 | $1.99 |
| $400 or more | 4% of total order | $1.99 |
Alaska or Hawaii
Delivery time: Allow 15 days for delivery.
| Alaska or Hawaii | ||
|---|---|---|
| Total Order | Non-EasyAutoShip | EasyAutoShip orders |
| Up to $49.99 | $10.50 | $5.99 |
| $50 - $99.99 | $12.50 | $5.99 |
| $100 - $399.99 | $14.00 | $5.99 |
| $400 or more | 5% of total order | $5.99 |
U.S. Territory
Delivery time: Allow 7-10 days for delivery.
| U.S. Territory | ||
|---|---|---|
| Total Order | Non-EasyAutoShip | EasyAutoShip orders |
| Up to $49.99 | $10.50 | $10.50 |
| $50 - $99.99 | $12.50 | $12.50 |
| $100 - $399.99 | $14.00 | $14.00 |
| $400 or more | 5% of total order | 5% of total order |
Canada
Delivery time: Allow 5-10 days for Global Priority delivery; 3-5 days for Global Express delivery. Customs inspections, when applicable, may create delays.
Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.
| Canada - Global Priority | ||
|---|---|---|
| Total Order | Non-EasyAutoShip | EasyAutoShip orders |
| Up to $49.99 | $20.50 | $20.50 |
| $50 - $99.99 | $23.00 | $23.00 |
| $100 - $399.99 | $25.00 | $25.00 |
| $400 or more | 8% of total order | 8% of total order |
| Canada - Global Express | ||
|---|---|---|
| Total Order | Non-EasyAutoShip | EasyAutoShip orders |
| Up to $49.99 | $30.00 | $30.00 |
| $50 - $99.99 | $33.00 | $33.00 |
| $100 - $399.99 | $37.00 | $37.00 |
| $400 or more | 10% of total order | 10% of total order |
Countries Other Than the U.S. or Canada
Delivery Time: Allow 7-10 days for delivery. Customs inspections, when applicable, may create delays.
Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.
| International | ||
|---|---|---|
| Total Order | Non-EasyAutoShip | EasyAutoShip orders |
| Up to $49.99 | $28.50 | $28.50 |
| $50 - $99.99 | $31.00 | $31.00 |
| $100 - $399.99 | $35.00 | $35.00 |
| $400 or more | 10% of total order | 10% of total order |
Natural Wellness strictly follows all national and international regulations regarding the shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United State or abroad.
We are unable to ship to the following countries:
- Afghanistan
- Angola
- Bangledesh
- Brazil
- Cameroon
- Central African Republic
- Chad
- Cuba
- Democratic Republic of Congo
- Djibouti
- Eritrea
- Ghana
- Haiti
- Iran
- Iraq
- Mauritania
- Mexico
- Mozambique
- Myanmar (Burma)
- Niger
- Nigeria
- Pakistan
- Republic of Burundi
- Rwanda
- Somolia
- South Africa
- Spain
- Sudan
- Syria
- Timor
- Uganda
- Western Sahara
- Yemen
- Zimbabwe
Oversize Charges
Our cost to ship items over 10 lbs. is higher than for other items. If there is a delivery surcharge, that special charge would appear as ($) after the item description and is in addition to the shipping and handling charges above. For other methods of delivery, please call us at 1-800-364-5722.
Risk-Free Guarantee
Our products are guaranteed to give you 100% satisfaction in every way. If you are not completely satisfied with a product you purchased from us for any reason, return it to us within 90 days of purchase, and we will issue you a complete refund of the purchase price.
In addition to refunding you the purchase price, for any nutritional product you try for the first time, we will even pay for the return shipping back to us. Your health is our primary concern. We take the risk out of trying something new.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please call or email us for this number.*
Send returns to:
Natural Wellness®2331 State Route 17K
Montgomery, NY 12549 *Please call or email us before returning items and we will provide a Return Merchandise Authorization (RMA) number which will allow us to more promptly process your return. Packages returned to us without this (RMA) number will not be processed.
Learn more about our exclusive Super 7 Satisfaction Guarantee.
Warranties
Each product carries a limited warranty by its respective manufacturer. We are acting solely as a distributor and do not offer any warranty of suitability, quality or fitness for a particular purpose.
Disclaimer
The information contained in Natural Wellness® websites is provided for educational purposes only and with the understanding that Natural Wellness® is not engaged in rendering medical advice and recommendation.
Information should not replace necessary consultations with a qualified, competent health care professional to meet your individual needs.
Natural Wellness® and its respective agents and representatives, both individually and collectively, make no respresentations with respect to the contents hereof and specifically disclaim any other warranties, including but not limited to implied or express warranties of merchantability or fitness for any particular usage, application or process.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Natural Wellness®. The reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.
Privacy Policy
At any of the Natural Wellness® websites, your privacy is highly regarded. We will not sell or share any information you send us. Click here for full details of our privacy policy.
Words of Caution
This is important: The information and products shown on this website should not be interpreted as a substitute for physician evaluation or treatment. Users are advised to seek the advice of a physician, and physician-users or other health professionals are advised to rely on their own training, education, experience, and standards of their profession. Do not use meditation audio while driving an automobile or operating dangerous machinery.
In using any of the treatments presented in the information products on this site, the practitioner is encouraged to use sound clinical judgment and make educated decisions about their limits of training and ability to help each individual. None of these information products should be considered a substitute for extended training in the methods presented.
